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ISSN 1727-897X (Electronic)

2021, Number 4

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Medisur 2021; 19 (4)

Internal communication and job performance in Peruvian health professionals during the COVID-19 pandemic

Damián FJL, Castillo SEF, Reyes ACE, Salas SRM, Ayala JCI

Language: Spanish
References: 23
Page: 624-632
PDF size: 238.87 Kb.


ABSTRACT

Background Rationale: Internal communication within an organization ensures that workers carry out their activities effectively; which, in the health context, translates into prioritizing the patients´ well-being and quality of life.
Objective to determine the relationship between internal communication and job performance in Peruvian health professionals during the COVID-19 pandemic.
Methods descriptive correlational study, carried out with the participation of 100 professionals from the maternal-infant department of a public hospital in Chimbote, Peru. Two data collection instruments were applied using online Google questionnaires, corresponding to the variables internal communication and job performance. The information was recorded and processed through descriptive statistics, through frequencies and percentages. The Statistical Package for the Social Sciences program version 26 was used, and a reliability of 95% was considered for Pearson's bivariate correlation.
Results the work performance of the maternal and child department professionals showed a high level (51%), and that of internal communication was medium (57%). In the analysis by dimensions, a direct and significant relationship was found between descending and job performance, as well as between responsibility and internal communication.
Conclusion the level of internal communication was medium, adequate with respect to the COVID-19 pandemic situation, and was directly and significantly related to job performance in the Peruvian health professionals who participated in the study.


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