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2022, Number 3

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Rev Elec Psic Izt 2022; 25 (3)

Emotional intelligence in emergency personnel with secondary post traumatic stress disorder

Hernández CKM, Orozco CG

Language: Spanish
References: 42
Page: 841-870
PDF size: 351.51 Kb.


ABSTRACT

The work of emergency care is a stressful activity that implies a high emotional burden due to the trauma of the situations that must be attended to. With a propensity to suffer from secondary traumatic stress disorder, with cognitive and emotional consequences. Objective was to describe the emotional intelligence factors in the presence of different severity levels of Secondary Traumatic Stress in emergency personnel. Forty-four participants of emergency care from Mexico City with a range of 21 to 53 years of age; According to the level of severity of secondary traumatic stress divided into three stress groups (low, medium and high). Applying a clinical history, the Secondary Traumatic Stress Scale and an Emotional Intelligence profile. Adequate high levels of emotional intelligence result. What promotes the potential to learn the practice of communication skills, development of emotional competence and empathy for understanding and good service of orientation towards others and improving social skills. With characteristics by age range depending on the level of stress. In conclusion, emergency personnel suffer from a Secondary Traumatic Stress Disorder at different levels with a high Emotional Intelligence Coefficient.


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