Pescina-Ocadiz CE, Rodríguez-Vega LP, Ojeda-Torres AP, Moreno-Lozano MC, Martín CS

Language: Spanish
References: 15
Page: 112-117
PDF size: 194.95 Kb.

ABSTRACT

Introduction: it is important the evaluation of user satisfaction, as an indicator of quality in health care. A satisfied patient is more willing to follow therapeutic recommendations to improve their health. Objective: to describe user satisfaction with physical therapy care and identify factors associated with less satisfaction. Material and methods: an observational, cross-sectional, and analytical survey-type study was conducted in patients at the physical therapy service at the end of their treatment at the National Institute of Rehabilitation "Luis Guillermo Ibarra Ibarra" (INR-LGII), from January to December 2022. The MedRisk and Patient Satisfaction with Physical Therapy Questionnaire (PSQ-E) were answered personally by each patient. Other variables were collected from the medical records. We described sociodemographic data using percentages and compared mean satisfaction across interest groups using the Student's t-test. Results: we analyzed 323 user surveys. The mean satisfaction was 4.4 (0.6) with PSQ-E and 4.6 (0.5) for MedRisk. We detected 125 responses classified into three different areas of opportunity by the PSQ-E. The determinants associated with less satisfaction were basic schooling, users with paid activity, diagnosis > 1 year and group sessions. Conclusion: although more than 80% of the users were satisfied with the care received using two different instruments, the PSQ-E detects areas of opportunity. We must encourage the search for indicators that guide us towards continuous improvement.

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