Reich DL, Porter C, Levin MA, Lin Hung-Mo, Krol M, Patel K, Fallar R, Chai E, Nash I, Silverstein JH

Language: English
References: 2
Page: 233-234
PDF size: 88.18 Kb.

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Introduction

Patient satisfaction with hospital-based care is an important publicly reported quality metric. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, developed by the Centers for Medicare and Medicaid Services (CMS), may be accessed via www.hospitalcompare.hhs.gov, and reports recently acquired data for US hospitals. Satisfaction with pain management is the subject of two of the HCAHPS survey questions, and is an important driver of overall patient satisfaction with hospital care.

REFERENCES

1. DuPree E, Martin L, Anderson R, Kathuria N, Reich D, Porter C, Chassin MR. Improving patient satisfaction with pain management using six sigma tools. Jt Comm J Qual Patient Saf 2009;35:343-50.

2. Janssen KJ, Kalkman CJ, Grobbee DE, Bonsel GJ, Moons KG, Vergouwe Y. The risk of severe postoperative pain: modification and validation of a clinical prediction rule. Anesth Analg 2008;107:1330-9.