López GY, Pérez GLM, Garmas CY, Rodríguez AM

Language: Spanish
References: 22
Page:
PDF size: 259.13 Kb.

ABSTRACT

Background: the satisfaction of the specialist, patient and family to determine the quality of orthodontic services. Objective: to identify the level of satisfaction of specialists, patients and families with orthodontic services regarding the human, technical dimensions, physical environment, and orthodontic treatment outcomes. Methodology: a cross-sectional study was made at the Provincial Teaching Dental Clinic of Sancti Spíritus, in the period between March 2012 and 2013, the population consisted of 5 specialists in orthodontics, 141 patients with containment stage and 98 families. Empirical methods and descriptive statistics with mathematical procedures were applied. Results: 60.0 % of specialists, 89.4 % of patients and 80.6 % of families were satisfied with the service of orthodontics. Dissatisfaction of the specialists were the insufficient conducting of refresher courses, unstable materials, lack of instrumental and equipment as well as the treatment outcome; and in patients and families the instability in the supply of resources and inadequate working conditions. Conclusions: most specialists expressed themselves moderately satisfied, while patients and relatives were satisfied with the orthodontic service in all the evaluated dimensions.

REFERENCES

1. Carrillo Tarascio DY, Romero Uzcátegui YC. Evaluación de calidad de la atención odontológica de los servicios de salud en el Municipio Libertador del Estado Mérida 2005. Acta odontol venez [Internet].2007 [citado: Ene 2013];45(2). Disponible en: http://www.scielo.org.ve/scielo.php?pid=S0001-63652007000200012&script=sci_arttext

2. Vilca Callata V. Calidad de Atención en el servicio de odontología, desde la percepción del usuario. [Internet].[citado: Ene 2013]. Disponible en: http://www.monografias.com/trabajos94/calidad-atencion-servicio-odontologia-percepcion-del-usuario/calidad-atencion-servicio-odontologia-percepcion-del-usuario.shtml

3. Cuba. Ministerio de Salud Pública. Programa Nacional de Atención Estomatológica integral. La Habana: Minsap; 2013.

4. Sosa Rosales MC. ¿Cómo lograr la calidad en la clínica dental? Gaceta Dental Esp [Internet]. 2002 [citado: Ene 2013];53:2. Disponible en: http://bvs.sld.cu/galerías/pdf/uvs/saludbucal/artcalidad.pdf

5. Elizondo Elizondo J, Quiroga García MA, Palomares Gorham PI, Martínez González GI. 2011. La satisfacción del paciente con la atención técnica del servicio odontológico. Revista de la Facultad de Salud Pública y Nutrición [Internet]. 2011Ene-mar [citada: Ene 2013];12(1). Disponible en: http://www.respyn.uanl.mx/xii/1/articulos/servicio_odontologico.html

6. Oland J, Jensen J, Papadopoulos MA, Melsen B. Does skeletal facial profile influence preoperative motives and postoperative satisfaction? A prospective study of 66 surgical-orthodontic patients. J Oral Maxillofac Surg [Internet]. 2011 Jul [citada: Ene 2013]; 69(7): 2025-32. Available from: http://www.joms.org/article/S0278-2391%2810%2901560-0/abstract

7. McKeta N, Rinchuse DJ, Close JM. Practitioner and patient perceptions of orthodontic treatment: is the patient always right? J Esthet Restor Dent [Internet]. 2012 Feb [citada: Ene 2013]; 24(1): 40-50. Available from: http://www.ncbi.nlm.nih.gov/pubmed/22296694

8. Benson P. Measuring the patient's experience of treatment. J Orthod [Internet]. 2011 Mar [citada: Ene 2013]; 38(1):1-2. Available from: http://jorthod.maneyjournals.org/content/38/1/1.long

9. Maia NG, Normando D, Maia FA, Ferreira MA, do Socorro Costa Feitosa Alves M. Factors associated with long-term patient satisfaction. Angle Orthod. 2010 Nov [citada: Ene 2013];80(6):1155-8. Available from: http://www.angle.org/doi/full/10.2319/120909-708.1

10. Al-Zarea BK. Satisfaction with appearance and the desired treatment to improve aesthetics. Int J Dent [Internet]. 2013 [citada: Feb 2014]; 2013:912368. Available from: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3590633/

11. Estrada Verdeja V, Hidalgo García CR, Expósito Martín I, Martín Zaldívar L. Estrategia educativa para mejorar la calidad de la relación estomatólogo-paciente. Rev Hum Med [Internet]. 2010 Ene-abr [citada: Ene 2013];10(1). Disponible en: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S1727-81202010000100004&lng=es&nrm=iso&tlng=es

12. Soma KJ, Thomson WM, Morgaine KC, Harding WJ. A qualitative investigation of specialist orthodontists in New Zealand: part 2. Orthodontists' working lives and work-life balance. Aust Orthod J [Internet]. 2012 Nov [citada: Ene 2013];28(2): 170-80. Available from: http://www.ncbi.nlm.nih.gov/pubmed/?term=A+qualitative+investigation+of+specialist+orthodontists+in+New+Zealand%3A+part+2.+Orthodontists%27+working+lives+and+work-life+balance.+Aust+Orthod+J.+2012+Nov

13. Bos A, Hoogstraten J, Prahl-Andersen B. Attitudes towards orthodontic treatment. A comparison of treated and untreated subjects. Eur J Orthod. 2005 Apr;27(2):148-54. [Internet]. 2006 Jun [citado: Ene 2013];113(6): 230-3. Available from: http://ejo.oxfordjournals.org/content/27/2/148.long

14. Tin-Oo MM, Saddki N, Hassan N. Factors influencing patient satisfaction with dental appearance and treatments they desire to improve aesthetics. BMC Oral Health [Internet]. 2011 Feb [citado: Ene 2013]; 11:6. Available from: http://www.biomedcentral.com/1472-6831/11/6

15. Al-Zarea BK. Satisfaction with appearance and the desired treatment to improve aesthetics. Int J Dent. [Internet]. 2013 [citado: Feb 2014]; 2013:912368. Available from: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3590633/

16. Hall JF, Sohn W, McNamara JA. Why do dentists refer to specific orthodontists? Angle Orthod [Internet]. 2009 Jan [citado: Ene 2013]; 79(1): 5-11. Available from: http://www.angle.org/doi/full/10.2319/011108-15.1

17. Ukra A, Bennani F, Farella M. Psychological aspects of orthodontics in clinical practice. Part one: Treatment-specific variables. Prog Orthod. [Internet]. 2011 Nov [citado: Ene 2013];12(2):143-8. Available from: http://www.ncbi.nlm.nih.gov/pubmed/?term=Psychological+aspects+of+orthodontics+in+clinical+practice.+Part+one%3A+Treatment-specific+variables

18. Al-Ahmad HT, Al-Omari IK, Eldurini LN, Suleiman AA. Factors affecting satisfaction of patients after orthognathic surgery at a University Hospital. Saudi Med J [Internet]. 2008 Jul [citado: Ene 2013]; 29(7):998-1003. Available from: http://www.ncbi.nlm.nih.gov/pubmed/?term=Factors+affecting+satisfaction+of+patients+after+orthognathic+surgery+at+a+University+Hospital.+Saudi+Med+J.+2008+Jul

19. Nasr IH, Sayers M, Newton T. Do patient information leaflets affect patients' expectation of orthodontic treatment? A randomized controlled trial. J Orthod [Internet]. 2011 Dec [citado: Ene 2013];38(4):257-68. Available from: http://www.ncbi.nlm.nih.gov/pubmed/?term=Do+patient+information+leaflets+affect+patients%27+expectation+of+orthodontic+treatment%3F+A+randomized+controlled+trial.+J+Orthod.+2011+Dec

20. Keles F, Bos A. Satisfaction with orthodontic treatment. Angle Orthod [Internet]. 2013 May [citado: Feb 2014]; 83(3):507-11. Available from: http://www.angle.org/doi/full/10.2319/092112-754.1

21. Hincapié RA, Carvajal AF, Sánchez LA, Arias O. Satisfacción de los usuarios frente a la calidad de la atención en el Programa de Odontología Integral del Adolescente y Ortodoncia de la Facultad de Odontología de la Universidad de Antioquia. Rev Fac Odont Univ Ant [Internet]. 2004[citado: Ene 2013];15(2): 5-11. Disponible en: http://aprendeenlinea.udea.edu.co/revistas/index.php/odont/article/viewFile/3238/2999

22. Christidis N, Smedberg E, Hägglund H, Hedenberg-Magnusson B. Patients' experience of care and treatment outcome at the Department of Clinical Oral Physiology, Dental Public Service in Stockholm. Swed Dent J 2010;34(1):43-52 [Internet]. 2010 [citado: Ene 2013];34(1): 43-52. Available from: http://www.ncbi.nlm.nih.gov/pubmed/?term=Patients%27+experience+of+care+and+treatment+outcome+at+the+Department+of+Clinical+Oral+Physiology%2C+Dental+Public+Service+in+Stockholm.+Swed+Dent+J+2010