2017, Number 10
Users and suppliers satisfaction in a stomatological prosthesis service
Castañeda DM, Pelegrino DG, Ley LLR, Ramón JR
Full text
Language: Spanish
References: 0
Page: 3026-3031
PDF size: 396.53 Kb.
ABSTRACT
A descriptive and cross-sectional study that included 2 specialists in prosthesis and 2 graduates in stomatological care, belonging to the Prosthesis Clinical Department of the Stomatological Service in “Julián Grimau García” Teaching Polyclinic was carried out in Santiago de Cuba, as well as of 321 patients with care concluded in this Service, to evaluate the satisfaction of suppliers and users during the 2015 related to the care offered and received, respectively, for which criteria, indicators and standards were established. Either professionals or users were satisfied, both with 5 of the evaluated criteria as appropriate, since overcame the established standard (100 and 90%, in that order).