2016, Number 4
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Rev Cuba Enf 2016; 32 (4)
The level of satisfaction of the population from a family practitioner office with the nursing services
Peña ÁI
Language: Spanish
References: 14
Page: 126-131
PDF size: 70.54 Kb.
ABSTRACT
Introduction: The limited humanist, social, psychological and scientific scope that
characterizes nursing practice is present in primary health care, where the
population satisfaction is an indicator for the quality of the services provided.
Objective: Assess the level of satisfaction of the population with the nursing
services.
Methods: Retrospective, descriptive study in the population from the family
practitioner office of the village of Argelia, belonging to the health area of Dr. Juan
Manuel Páez Inchausti university polyclinic of Isle of Youth in 2015. Target group of
944 patients and sample of 430, the information was obtained by conducting a
satisfaction questionnaire, we considered satisfied when 65 points or more were
obtained, percentage was used to summarize the information.
Results: 92.79 % was satisfied with nursing care, the indicators nurse knowledge,
experience and kindness were acknowledged by 100.00% of the patients.
Conclusion: Despite the fact the nursing work provided in this health area is
qualified as good, it is necessary to reflect on the possible aspects and objective
and subjective weaknesses this nurse has in her better performance.
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