Pérez AD, Abreu FPA, Infante AMB, Arencibia ÁN, Ortega GYC, Hernández LD, León AEO, Sochay AS

Language: Spanish
References: 0
Page: 1-16
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ABSTRACT

This paper goal is to analyze problems related with the use of Information Technologies in Organizations, as well as some experiences to solve these problems using a tool named Planned Business Change enabled by Information Technology (COPTI, the Spanish acronym) during an Information Systems Planning Process devolved in a pharmaceutical group from 2010 to 2012. The problems were detected during field research in the context of Business Information Systems Diagnosis and Information Systems Planning. Cronbach Alfa is used to analyze surveys results on these information technologies related problems. Knowledge gaps among different disciplines involved in the Information Systems Planning are minimized using the conceptual reference framework created with COPTI, leading to an improvement in the detected problems. A reduction in the knowledge misconceptions among disciplines contributes to a better used of available information technologies and better disposition the changes enabled by information technologies.