Martín SOM, Chávez RMT, Conill LE, García NJL

Language: Spanish
References: 0
Page: 101-111
PDF size: 346.00 Kb.

ABSTRACT

Introduction: the varieties of quality control have been transformed over time by Vuori and Donabedian, who have made great contributions to the varieties of quality control, the latter, considered the founder of the study of the quality of care health, defined as: activities aimed at ensuring accessible and equitable services, with optimal professional benefits, bearing in mind the available resources, achieving adherence and user satisfaction with the care received.
Objective: to evaluate the quality of medical care at Pedro Borras University Polyclinic in Pinar del Río, in the last quarter of 2016.
Method: a descriptive, prospective and cross-sectional study was carried out, through the methodological proposal to evaluate the quality in the Primary Health Care, including Process and Results data. The target group consisted of one thousand 294 patients belonging to a randomly chosen clinic, a sample of convenience was taken including the 152 patients older than 15 years old assigned to perform the analysis of the health situation.
Results: the age group that predominated was 65 years and older, the main cause of consultation was upper respiratory infections, the medical care provided was considered of quality, the highest number of the predetermined standards exceeded the established percentage, both in medical performance and in user satisfaction.
Conclusions: it was found that the quality of the medical care provided in the chosen clinic was considered satisfactory by both researchers and users.