Paredes EE, Pérez MR

Language: Spanish
References: 0
Page: 219-228
PDF size: 192.15 Kb.

ABSTRACT

Introduction: In higher education institutions, libraries are an essential component for the fulfillment of training and research objectives- In this respect, quality must become an aspiration for the university library.
Objective: To identify the theoretical elements related to the quality of libraries and the methods, techniques or instruments for quality management in university libraries.
Methods: This study has a theoretical character, for which a literature review was carried out based on document analysis of information sources in printed and digital format in order to obtain information related to university libraries, norms and standards for the functioning, and tools for quality management.
Conclusions: The demand for the quality of university services requires from the university library to consider evaluation and quality management as necessary tasks.