Cabrera CJP, Cea AJ, Gallardo VA, Baeza LG

Language: Spanish
References: 2
Page: 189-199
PDF size: 78.62 Kb.

ABSTRACT

Introduction: The great quantity of consulting users daily to a Family Health Care Facility (CESFAM), forces to make system of selection of the request that be efficacious, effective and efficient. Objective: Knowing and communicating the reality of the tamizaje in a CESFAM, and detecting the user perception of this system. Material and method: Study observational and descriptive, transverse court, probabilistic aleatory simple sampling. We apply 100 users an opinion poll of 8 questions, and we checked the tamizaje's sheets of daily summary. Results: At the total, 24 requested medical consultation for children, and 76 for adults. Masculine sex 33 % and feminine 67 %, half an age 44.3±13.4 years. Average received hour 06:47 hrs. 0,5 Times's average than have come before to achieve consultation, the 73% is first time. The 29 % thinks that the attention for order of arrival should be prioritized, and 66 % for urgency. The 90 % thinks that his motive of consultation is for that I be attended the same day. If consultations not be enough, the 79 % agendar would like hour in the same Center. The 52 % is satisfied with the CESFAM, 35 % average, and 13 %unsatisfied. In order to improve the system, the 81 % considered that they should grow hours of doctor. The 64 % thinks that the system of obtaining of medical consultation attacks them. Conclusion: The process of selection of the request is effective in filtering the medical attention, but creates rejected users' percentage. However, perception the user is good for that should not leave to be used.

REFERENCES

1. Ministerio de Salud de Chile. www.minsal.cl

2. Orientación técnica y metodología de evaluación Índice de Actividad de la Atención Primaria IAAPS – año 2008, Ministerio de Salud, Subsecretaría de redes asistenciales, división de Atención Primaria.