2018, Number 3
Gaceta Médica Espirituana 2018; 20 (3)
Proposal for a methodological guide to evaluate the quality of a General Comprehensive Stomatology service
Mursulí SM, Pérez GLM, Hernández VCD, Yero MIM
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ABSTRACTBackground: For the evaluation of the quality of health services, instruments are needed which allow an individual and integral vision of their structure, processes and results.
Objective: To propose a methodological guide to evaluate the quality of a General Comprehensive Stomatology service.
Methodology: The method of the empirical level was used: documentary analysis (documents, programs, related research). The proposed methodological guide consists of two stages, the first: constitution and training of the work team and the second: application of the Methodological Guide for the evaluation of the three dimensions quality service indicators: structure, process and result, to which they are given the category of good, regular or bad, according to the sum of points.
Conclusions: The proposed Methodological Guide can be an instrument for the evaluation of the quality of a General Comprehensive Stomatology service, by allowing the identification of problems, according to the components structure, process and result.