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2004, Number 4

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Med Crit 2004; 18 (4)

Quality of care in the respiratory therapy department

Mundo CJJ, Espinola RGA, Olvera CA, Castañón GJA, Díaz de LPMA
Full text How to cite this article

Language: Spanish
References: 8
Page: 113-117
PDF size: 62.32 Kb.


Key words:

Quality, attention, respiratory therapy.

ABSTRACT

Objective: To investigate the quality of care in a Respiratory Therapy Department. Design: Descriptive. Setting: Respiratory Therapy Department of a tertiary care hospital. Methods: Survey applied to patients and patients’ family. Results: Sixty-one patients and patient’s family 27 men (44%), 34 women (56%) were included; 28 (46%) of them were attended during the first five minutes, 30 (49%) in < 30 minutes and 3 (4.9%) in 75 minutes; 28% (45.9%) considered that delay was appropriate, 27 (87%) opened that courtesy and kindless were appropriate and 16 (13%) inadequate. Conclusion: The quality of care in our Department of Respiratory Therapy was adequate.


REFERENCES

  1. Aguirre GH. Calidad de la Atención Médica: Bases para su evaluación y mejoramiento continuo. Ed. Noriega. México; 2002:79-91.

  2. Malagón LG, Galan MR, Ponton LG. Garantía de Calidad en Salud. Médica Panamericana. Bogotá. 2001:594.

  3. Goldberg MC. If we’re Lucky, the patient will complain. American Journal of Nursing 1955:452-453.

  4. Gombeski E Jr, Fay G, Day J et al. Moving beyond traditional satisfaction measurement: Using system improvement, service recovery and interactive measurement programs. Group Practice Journal 1995;44(2):36-45.

  5. Malagón LG, Galan MR. Garantía de Calidad en Salud. Médica Internacional. Bogotá. 1999.

  6. Winslow R. Questionnaire probes patient’s quality of life. Wall Street Journal 1992:B-1.

  7. Prager LO. Physician groups could be next target for NCQA quality measures. American Medical News 1996;3:27.

  8. Keckley P. Ed. What is a high-quality physician? Keckley Report on Health Care Market Research 1989:2.




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Med Crit. 2004;18