2008, Number 3
Implementing the National Model for Total Quality improvement at the Clinical Laboratory
Acevedo MME, Lecuanda OB, Rodríguez MMA, Robles PP, Castillo FMC, Terrés SAM
Full text
Language: Spanish
References: 7
Page: 127-138
PDF size: 250.97 Kb.
ABSTRACT
Certus Laboratories from Tijuana Baja California, Mexico, has driven evolution growth and development based on Total Quality Models and Systems, including strategic planning, design, organization control, and in accordance to ISO 9001:1994 Certification by BVQi: Bureau Veritas Quality International: «Clinical Laboratory Services Routine, Special and Reference Tests». On 2003 the laboratory was recertified on the next version of the standard which corresponds to ISO 9001:2000. On 2006, Certus CEO took the decision to adopt the Mexican Total Quality Management System in order to extend and improve the scope of their Quality System. To focus the scope and the laboratory’s culture under the Total Quality Model, new work schemes had to be redesigned and established. The new model had to be capable to redirect the organization’s efforts to improve value creation for customers, personnel, community and shareholders, and to improve competitively on health sector. The laboratory has participated on two occasions on the Baja California Quality and Competence Award having reached the goal after achieving the Award of The Year in 2007 on the Category of Services. On this report, Certus Total Quality Management System is presented and discussed exposing some of the conclusions that have been learned, the obstacles that had to be confronted and the benefits that have been obtained. On 2007 Certus Laboratories is preparing accreditation in accordance with ISO15189:2003: Medical Laboratories. Particular Requirements for Quality and Competence.REFERENCES