2014, Number 2
Quality in health services: an unavoidable challenge
Forrellat BM
Full text
Language: Spanish
References: 7
Page: 179-183
PDF size: 30.98 Kb.
ABSTRACT
At present, the application of the concept of quality in health services is more important every day. Nevertheless, the implementation of a system in this sense is not aneasy task and it requires a cultural change of the organization involving everyone in the institution so as to satisfy all needs and preferences of the patients.The essence of a quality performance is based on the measurement of results, processes and in patients' and relatives'satisfaction, and the goal is to achieve constant improvement.Many aspects are to be considered in order to accomplish the utmost quality in your developmentbut efforts must be oriented to how things should be done, standardizing processes and crediting services. These tools will permit better behaviour and to diminish clinical and administrative mistakeswhich will make it possible to obtain best management which, undoubtedly, will be positively recognized by the community. So, keeping systematic actions to get more satisfaction from the external client, interrelation with patients and relatives, identifying and diminishing mistakes, team work, participation of everyone involved and feeling that we are part of an organization that needs us and advances to new changes required by the system and the world, are the essence of quality culture.REFERENCES
Céspedes Quirós Y, Cortés ÁR, Madrigal Meneses M. Validación de un instrumento para medir la percepción de la calidad de los servicios farmacéuticos del Sistema Público de Salud de Costa Rica. Rev Costarric Salud Pública [revista en la Internet]. 2011 Dic [citado 2013 Oct 25];20(2):75-82. Disponible en: http://www.scielo.sa.cr/scielo.php?script=sci_arttext&pid=S1409- 4292011000200002&lng=es .