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2014, Number 07

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MediSan 2014; 18 (07)

Evaluation of satisfaction in health: a challenge in the stomatological care

Berenguer GMC, Mediaceja ÁNR, Montoya MM
Full text How to cite this article

Language: Spanish
References: 6
Page: 946-950
PDF size: 48.56 Kb.


Key words:

stomatological care, health satisfaction, evaluation of quality, primary health care.

ABSTRACT

A descriptive and cross sectional study was carried out during 2013 to evaluate the satisfaction degree of 5 oral health suppliers (2 specialists in comprehensive general stomatology and 3 graduates in stomatological care) with the care they provide and from 195 users (148 scholars and 47 preschool) with the received service, belonging to "Josué País García" University Polyclinic in Santiago de Cuba, by means of criteria, indicators and standards. In the first ones, just one of the 13 criteria was appropriate; in the second ones, the total of the sample manifested to be satisfied with the received care.


REFERENCES

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  2. Garrigó Abreu MI, Sardiña Alayón S, Gispert Abreu E, Valdés García P, Legón Padilla N, Fuentes Balido J, et al. Guías prácticas clínica de caries dental. En: Sosa Rosales M. Guías Prácticas de Estomatología. 2 ed. La Habana: Editorial Ciencias Médicas; 2007.p.23-5.

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  4. Suárez LN. Marketing de salud: calidad de los servicios. Competencia. Determinantes de la calidad. Calidad total. En: Fernández CE, Castell Florit SP. Sistema de capacitación gerencial en salud: selección de temas. La Habana: MINSAP; 2007.p.222-8.

  5. Agra Varela Y, García Baró S, Magrinya Rull P. Manual de calidad en atención primaria de salud. Madrid: INSALUD; 1994.p.66-171.

  6. Zalasvsky AM, Beaulie ND, Landon BE, Cleary PD. Dimensions of consumer – assessed quality of medicare managed–care health plans. Med Care. 2000; 38(2):162-74.




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C?MO CITAR (Vancouver)

MediSan. 2014;18