Ruiz TJ, Roque GR, Guerra BRM

Language: Spanish
References: 8
Page: 42-50
PDF size: 303.43 Kb.

ABSTRACT

Introduction: The 2016-2020 Strategic Projection is the conductor thread of the acting lines that the National Center for Minimally Invasive Surgery is going to promote in the next five years to achieve a service of excellence for its patients, students, as well as contribute even more to society through the growing satisfaction of the needs and expectations of those involved.
Objective: To design the strategic projection of the NCMIS for the 2016- 2020 period, emphasizing the “methods and styles of management” category.
Method: Four stages were followed: Reflection, Diagnosis, Formulation of strategy and planning. An analysis of the content of documents was carried out (minutes of the board of directors, report of internal audits and non-conformities, results of external inspections and plans of measures, surveys of patients and relatives), brainstorming with directors of the institution, descriptive statistics techniques: frequency tables, sector diagram and Pareto diagram, cause-effect diagram, SWOT matrix. A historical, logical and documentary analysis was also carried out to know the development of the strategic direction and the planning by objectives.
Results: The analysis of the internal and external context allowed us to identify the strengths, weaknesses, opportunities and threats to fulfill the strategic aims. Those involved in carrying out the organization and the risks that could affect the satisfaction of their needs and expectations were identified. The functions, mission, vision and values of the organization were established and its strategic aims were planned. Six master strategies, each with particular strategies, were established.
Conclusions: The implementation of the 2016-2020 Projection will require the commitment and participation of all the hospital personnel and the leadership of its managers at all levels. This is why actions were planned to improve the work styles and methods, as a basic support to carry out the strategies. Key word: Strategic Projection, National Center for Minimally Invasive Surgery, continuous improvement.

REFERENCES

1. Lineamientos del Partido Comunista de Cuba para la Política Económica y Social del Partido y la Revolución. La Habana: Editora Política; 2011.

2. Oficina Nacional de Normalización. NC-ISO 9001:2015. Sistemas de gestión de la calidad. Requisitos. La Habana: ONEI; 2015.

3. Díaz I. Estrategia organizacional. La Habana: Félix Varela; 2008.

4. Stoner J. y Wankel Ch. Administración. 5ta. ed. La Habana: EMPES-MES; 1994.

5. Chiavenato I. Administración de recursos humanos. México DF: Mc Graw Hill; 2001.

6. Codina A. Estilos gerenciales. Cómo manejarlos [Internet]. 2005 [citado 15 nov 2017]. Disponible en: http://www.degerencia.com/articulos.php?artid=751

7. Iglesias Morell A. Principios y métodos de administración. Material docente. La Habana: CETED-UH; 2015.

8. Oficina Nacional de Normalización. NC-ISO 9000:2015. Sistemas de gestión de la calidad. Fundamentos y vocabulario. La Habana: ONEI; 2015.