2016, Number 3
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Med Int Mex 2016; 32 (3)
Experiences of medical quality in a hospital with the intention of providing a better medical practice
Tanur-Tatz B
Language: Spanish
References: 7
Page: 355-358
PDF size: 545.48 Kb.
ABSTRACT
This paper discloses that the Department of Medical Quality is fundamental
in a hospital, looking as main objective a conciliation of the
complaints received, which can meet the expectations of all protagonists
in the cases involved, avoiding serious problems for the institution and
its staff. It explains the process for tracking and monitoring complaints.
Information describes medical complaints that were generated in 2014,
which started since 2000, emphasizing the type of complaints received
and highlighting the importance of them, which has allowed proper
analysis in the resolution of cases improving quality of care.
REFERENCES
Donabedian A. La calidad de la asistencia. ¿Cómo podría ser evaluada? Rev Calidad Asistencial 2001;17:S83.
Donabedian A. Exploration in quality assessment and monitoring. In: Harbor A, editor. The definition of quality and approaches to its assessment. Mich: Health administration Press; 1980.
Hernández-Torres F, Fajardo-Dolci G, Santacruz-Varela J. La queja médica: elemento para el fortalecimiento de la seguridad del paciente. Rev CONAMED 2008;13:30- 38.
Klein R. Complaints against doctors. Who is a patient’s friend? Role of Ombudsman. Br Med J 1973;2:729- 730.
Dirección General de Calidad y Educación en Salud. Modelo de Gestión para la Atención de Quejas [consultado 30 de abril de 2015] disponible en: http://www.calidad.salud. gob.mx/site/calidad/dmp-process_04.html.
CONAMED. Guía de términos sobre motivos de queja de la Comisión Nacional de Arbitraje Médico. CONAMED: México, 2008.
Comisión Nacional de Arbitraje Médico. ¿Tiene una inconformidad? [consultado 30 de abril de 2015] disponible en: http://www.conamed.gob.mx/main_2010.php.
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