Fernández-Cantón SB, Lezana-Fernández MÁ

Language: Spanish
References: 6
Page: 185-190
PDF size: 163.14 Kb.

ABSTRACT

Introduction: The process of the medical complaint and the solution of the conflict is laborious and when they talk about awards, considered as the most complex complaint that is presented in the medical arbitration process. The objectives of the study were to describe the duration of the arbitration process of medical complaints that ended in awards and identify factors that could modify the duration. Material and Methods: We reviewed 362 cases during the years 2012-2016; five essential dates were analyzed during the process of the medical complaint and the resolution of the conflict: the occurrence of the incident that gave rise to the complaint, the date of the presentation of the complaint, as well as the date of beginning and conclusion of the arbitration process both in its conciliation and arbitration phase. Results: The average duration between the date of occurrence of the incident and the presentation, was 274 days. The duration of the conciliatory process was 171 days. For those complaints whose attention is resolved through medical arbitration, the average time was 286 days. Considering the time elapsed from the occurrence of the incident that originated the complaint until the conclusion of the award, the duration was 754 days. Conclusions: The duration of the arbitration process of medical complaints in very varied, having a maximum of up to 2 years and the related factors that could modify the duration were the age and condition of the user, as well as the care sector, medical speculation and pretension.

REFERENCES

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