Aguilar EM, Mena HML, Villanueva GJ

Language: Spanish
References: 11
Page: 125-128
PDF size: 112.77 Kb.

ABSTRACT

Introducción: To know the situation of quality of care in a third level pediatric hospital in the area of external consultation
Material and Methods: A cross-sectional study was conducted between January and July of 2016 through a personalized interview survey of family members of the Hospital Infantil de México who attended the outpatient clinic and asked questions related to the care given, focused on the area of nursing.
Results: A total of 400 users were included. The age of participants was between 18 and 56 years old, with a high school education or lower in 66% (n = 264). Half of the users reported that the nurse was present and in the vast majority of cases I cordially greet them; In addition to explaining the procedures that had to be carried out. Despite the fact that up to 80% of users knew that they could complain about maltreatment by hospital staff, up to 71% did not identify where to perform it.
Conclusions: In general, the treatment of the nurse to the relatives of the patients was good. A monitoring and training program should be implemented for health personnel involved in dealing directly with the family member and the patient.

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